Shipping and Returns Policy
Shipping Information
Processing Time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Note: Delivery delays can occasionally occur due to factors outside of our control.
Returns & Exchanges
Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you have 15 days from the date of delivery to initiate a return or exchange.
To be eligible for a return:
- Items must be unused and in the same condition that you received them.
- Items must be in their original packaging.
Non-Returnable Items
Certain items are not eligible for return, such as:
- Gift cards
- Downloadable software products
- Some health and personal care items
How to Return an Item
To return an item, please follow these steps:
- Contact us admin@simplyloveit.co.uk to initiate your return.
- Provide your order number and the reason for the return.
- We’ll provide you with a return shipping label and instructions on how to send your item back.
Refunds
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
If you need to exchange an item, please contact us for instructions.
Contact Us
If you have any questions or concerns about shipping and returns, please don’t hesitate to contact us at admin@simplyloveit.co.uk.