Refund and Returns Policy

Effective Date: 27. 07. 2024

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund and returns policy below.

1. Eligibility for Returns:

• Items must be returned within 30 days of the purchase date.
• Items must be in their original condition, unused, and in the original packaging.
• Certain items, such as [personalized items, intimate apparel, or digital downloads], may be final sale and are not eligible for return.

2. How to Initiate a Return:

• To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number].
• Provide your order number and the reason for the return.
• We will provide you with a return authorization and instructions on how to return your item.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping service or purchasing shipping insurance for items. We cannot guarantee that we will receive your returned item.

4. Refund Process:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
• Please note that shipping charges are non-refundable.

5. Exchanges:

• If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a replacement or a full refund for the defective item as appropriate.

7. Contact Us:

• If you have any questions regarding this policy or your order, please contact us at:
  • Email: admin@simplyloveit.co.uk
• Thank you for your understanding, and we appreciate your business!

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